Privacy Policy

WP Doctor (“we”, “us”, “our”) operates wpdoctor.in and provides professional WordPress troubleshooting, recovery, and optimization services. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us — including visitors arriving from Google Ads and other advertising campaigns.

1. Information We Collect

When you use our website or contact form, we may collect:

• Contact details: full name, WhatsApp phone number, and website URL (if provided)
• Service information: issue type, problem description, urgency status, and follow-up answers you submit
• Technical data: device type, browser type, IP address (server logs), and pages visited
• Marketing data: UTM parameters from ad campaigns (source, medium, campaign, term, content) and landing page URL
• Currency preference: display currency selected or detected for pricing (INR/USD)

We do not intentionally collect sensitive personal data unless you voluntarily include it in your message.

2. How We Use Your Information

• To respond to your inquiry and provide WordPress support services
• To contact you via WhatsApp or other channels you provide
• To diagnose your website issue and prepare quotes or service recommendations
• To measure advertising performance and improve our website and campaigns
• To maintain security, prevent fraud, and comply with legal obligations

3. WhatsApp & Third-Party Services

When you click “WhatsApp Now” or submit our form, you may be redirected to WhatsApp (Meta Platforms) to send us a message. Your use of WhatsApp is governed by WhatsApp’s own privacy policy. We only receive information you choose to send us through that channel.

We also use the following third-party tools:

• Microsoft Clarity — website analytics and session insights
• Google Fonts & CDN providers — to deliver fonts and scripts
• Google Ads / Analytics (if enabled) — conversion tracking and campaign measurement

These providers may collect cookies or similar technologies as described in their respective policies.

4. Cookies & Tracking Technologies

Our site may use cookies, local storage, and similar technologies for analytics, remembering preferences (such as currency selection), and advertising measurement. You can control cookies through your browser settings. Disabling cookies may affect some site features.

5. Data Sharing

We do not sell your personal information. We may share data only:

• With service providers who help us operate our website (hosting, analytics)
• When required by law, court order, or to protect our legal rights
• With your explicit consent

6. Data Retention

We retain inquiry records for as long as needed to provide services, resolve disputes, and meet legal or accounting requirements — typically up to 24 months unless a longer period is required by law.

7. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing
• Withdraw consent where processing is consent-based

To exercise these rights, contact us using the details below.

9. International Visitors

WP Doctor serves clients worldwide. If you access our site from outside India, your information may be processed in India or other countries where our service providers operate.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect changes. Continued use of the site after updates constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related questions or requests:

• Website: wpdoctor.in
• Email: 649617@gmail.com